Chay is Bachelor of Commerce graduate from the University of Melbourne with majors in Economics and Management. He has over eight year’s health sector consulting experience including three years as a Consulting Manager with PricewaterhouseCoopers (PwC) in London.
With PwC, Chay consulted to a range of NHS organisations, including Acute Trusts and Primary Care Trusts (PCTs) as well as to the Department of Health and the NHS centrally. His work focused on:
- Improving efficiency and reducing costs in hospitals, including reduced length of stay, increased outpatient clinic utilisation rates and implementing cost reduction project management offices (PMOs) to drive changes, efficiencies and cost reduction.
- Assisting hospitals and Acute Trusts to implement robust service line financial reporting systems, to identify profitability by specialty and/or consultant.
- Assisting hospitals to improve their clinical recording and coding processes, in order to optimise income and ensure correct tariffs were being received.
- Assisting PCTs to understand the drivers of change in activity and income levels for hospitals. This work informed PCTs’ funding decisions by assisting them to understand whether in-year activity variances were the result of real service growth or changes in clinical reporting and coding processes.
Clients included many NHS Trusts and Foundation Trusts:
- Great Ormond Street Hospital for Children
- Guy’s and St Thomas’ (London)
- University College London Hospitals
- Nottinghamshire County Primary Care
- University Hospitals Birmingham
- Newham University Hospital (London)
- Nottingham Hospitals
- Derby Hospitals
- Epsom and St Helier (London) Hospitals
- Liverpool Heart and Chest Hospital
- Royal Bournemouth Hospital
- Royal Cornwall Hospital.
Chay also worked on a small number of non-health performance improvement projects for clients including HSBC and the Royal Bank of Scotland.
With AHA, Chay’s work has included evaluations of government health programs/initiatives, as well as extensive work developing funding systems and mechanisms, to assist in transitioning service funding from ‘block grant’ to ‘activity- based’ arrangements. AHA projects that Chay has undertaken include: