AHA was engaged by DoHA to develop educational material for HACC service providers nationally. This material aims to improve HACC service providers’ knowledge of issues relating to client privacy, complaints and advocacy.
This project arose from recommendations contained within a report evaluating the first three year HACC appraisal program presented to DoHA in April 2005. This report indicated that three HACC objectives were relatively poorly met by HACC agencies and that educational material addressing these topics should be developed. These three objectives were:
- HACC Objective 5 - Privacy, confidentiality and access to personal information
- HACC Objective 6 - Complaints and disputes
- HACC Objective 7 - Advocacy.
The educational material developed by AHA has the capacity to be used both as an in-house training resource for service providers and delivered by formal external presenters. The material was designed to be used by all types of service providers, including ATSI-specific, CALD, multipurpose, small and rural and remote agencies.