The ultimate aim of all health and community services is to deliver high quality, appropriate care and support to clients. Standards and guidelines that are devised to aid healthcare professionals in delivering quality service are more effective when the performance of service providers is independently reviewed. Our firm has conducted over 1,000 reviews of community and healthcare organisations across Australia in the past five years alone.
Our review programs are a consultative and professional review of documentation, organisational systems, quality of care, accuracy of funds claiming and compliance with quality guidelines. Our reviews recognise the importance of having qualified, well trained staff to deliver care to clients and good management and coordination which are supported by an effective system.
Our auditing and review methodology is based on the accumulative experience gained from previous and current reviews of community nursing service providers, aged care facilities and HACC service providers and disability service providers. We are therefore, aware of the realities of providing services, the outcomes of improving service quality and the consequences when providers fall below minimum standards. At all stages of our reviews, we provide responsive and highly practical support, advice and compliance assessment to service providers, as well as close liaison roles with government departments and peak bodies.
Audit reviews and assessments recently undertaken include: