Further information can be obtained as follows:
- The HACC National Standards Instrument and Guidelines and other documents relevant to the HACC Program are available on the Commonwealth Department of Health and Ageing website:
- Victorian HACC program documents are available on the Department of Human Services website:
- The Victorian HACC Cultural Planning Tool is available on the Department of Human Services website:
- A guide to obtaining Australian Bureau of Statistics data from the ABS website is provided as follows:
ABS Guide
ABS data may be useful to help HACC agencies to identify the ethnic mix of people living within their service area.
Agencies can therefore evaluate the extent to which their client mix reflects the population mix, and consider whether they need to adapt aspects of their service access, delivery or information.
- Health Information in Other Languages
The Health Translations Online Directory enables health practitioners, and those working with culturally and linguistically diverse communities to easily find reliable translated health information. The Directory provides web links to online multilingual resources across the health sector including government departments, peak health bodies, hospitals, community health centres and welfare agencies. The Health Translations Directory can be found at:
This Language Service Guide was provided by the Grampians HACC Cultural Diversity Project 2003
- Best Practice & Continuous Improvement Manual
The Service Coordination Best Practice and Continuous Improvement Manual is an outcome of the Western Metropolitan Region Cross Alliance collaborative approach to undertaking a series of 'Whole of Region' funded projects. This First Edition of the Manual is intended as a comprehensive resource for agencies/service providers to facilitate the implementation and sustainability of the Best Practice and Continuous Improvement approach to the Service Coordination reform. This Manual is available for download at the following link:
- The AHA HACC Consumer Survey is available for download as follows:
The Consumer Survey is also available in the following ten languages: Arabic, Chinese, Croatian, German, Greek, Italian, Maltese, Polish, Russian and Vietnamese. Please contact AHA if you require a copy of these surveys.
- Reducing Behaviours of Concern (ReBOC) is a hands on guide developed by the National Dementia Behaviour Advisory Service.
This guide will assist staff of respite programs to minimise the occurrence and / or reduce the impact of behaviours of concern when caring for people with dementia. It is available from the link below:
- National Respite for Carers Program - NRCP
The National Respite for Carers Program (NRCP) is one of several initiatives designed to support and assist relatives and friends caring at home for people who are unable to care for themselves because of chronic illness, disability or frailty.
Information for both consumers and service providers is available from the link below:
Advocacy
National Aged Care Advocacy Line - 1800 700 600
Aged Care Information Line - 1800 500 583
Website:
www.agedrights.asn.au
Dementia
CHERC have developed a dementia flowchart for HACC workers who care for older people. This flowchart is downloadable at the following link:
Dementia flowchart
A dementia education Power Point presentation is downloadable at the following link:
Dementia education presentation
An example of a Carer Strain Index is available to download as follows:
Carer Strain Index