The HACC National Service Standards provide HACC funded agencies with a common reference point for internal quality control by defining particular aspects of service quality and expected outcomes for consumers in seven key areas. These are:
- Objective 1: Access to services
- Objective 2: Information and consultation
- Objective 3: Efficient and effective management
- Objective 4: Coordinated, planned and reliable service delivery
- Objective 5: Privacy, confidentiality and access to personal information
- Objective 6: Complaints and disputes
- Objective 7: Advocacy
The HACC National Standards Instrument is a tool used to measure the extent to which Agencies are compliant with the Standards through a service appraisal process. All HACC funded agencies are required to be assessed against the Standards Instrument as a condition of funding.