AHA is a leading expert in quality assurance in health and human services

Quality Assurance

AHA is a leader in quality assurance, helping improve practices in all kinds of health and human services organisations.

On behalf of governments, AHA develops quality standards and associated assessment frameworks for health and human services. We also assess health providers’ compliance and provide practical assistance and support for continuous improvement. Health providers are encouraged to embrace quality as a practical and worthwhile part of their day-to-day operations.

Quality assurance reviews and audits are conducted by our team of certified quality assessors. Each audit involves a consultative and professional review of documentation, organisational systems, quality of care and compliance with quality guidelines. Our assessors have hands-on sector experience, which means they understand the practical challenges of service delivery and the importance of having qualified, well-trained frontline staff supported by good management and effective systems.

Our approach ensures a rigorous quality audit process that is a positive and beneficial experience for health providers.

Our quality assurance work includes most health sectors, e.g. hospitals and acute care, disability services, family and children’s services, community nursing, residential aged care, HACC services, services for Aboriginal people, blood and pharmaceuticals, radiology and pathology.

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Trusted by governments since 1992
Overview of Services

Overview of Services

AHA is nimble, innovative and has invested significantly in technology solutions.  Its hand-picked staff include the top-tier of Australia’s consultants, technicians and support personnel who together bring an unmatched level of expertise to each engagement.

Within AHA, each sphere of government activity is managed by a separate dedicated workstream.  Each workstream is composed of a high-performance team with specific roles and complementary talents and skills.  Our workstreams are described under three headings:

Evaluation & Advisory  | Program Administration  | Quality Assurance.

Our projects encompass most aspects of health and human services, broadly grouped as:

Aboriginal Health, Aged Care, Blood & Organ Donation, Chronic Illness, Community Care, Diagnostic Services, Disability Services, Education & Childhood Development, Hospitals & Acute Care, Mental Health, Pharmaceuticals, Primary Care, Public & Preventative Health, Rural Health, Social Services.

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Evaluation & Advisory

Evaluation & Advisory

AHA is skilled in assessing the appropriateness, effectiveness and efficiency of programs and initiatives, collecting and analysing data to inform decision-making, and providing practical, evidence-based findings and recommendations.

AHA’s Evaluation and Advisory Workstreams produce reports that are clear, concise and meticulously researched.  Our independent status allows us to deliver a rigorous analysis of the evidence and draw robust conclusions.  We don’t just acquire data, we interpret it.

We apply these skills in projects across settings ranging from small community-based organisations to state-specific initiatives and large national programs.

We’ve consulted with a diverse range of stakeholders, including people from vulnerable consumer groups such as Aboriginal and Torres Strait Islanders, people from and Culturally and Linguistically Diverse (CALD) communities and people from rural and remote communities.

Many of our evaluations involve sensitive topics and working with potentially vulnerable people – for example our work in disability, mental health, organ donation and the psychosocial response to bushfires. We’re skilled in the use of culturally appropriate approaches and committed to dealing sensitively and ethically with vulnerable individuals.

Our approach is informed by current evaluation theory and best practice, and is designed to suit the requirements of each project. We favour a mixed-methods approach to allow triangulation of information from quantitative and qualitative sources, while seeking to minimise the impost on stakeholders.

AHA produces concise, insightful and comprehensive reports.  We continuously refine the ways we present data and findings in order to convey information most meaningfully.  Reports are designed to suit each project and comply with latest accessibility guidelines including WCAG 2.0.

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Program Administration

Program Administration

AHA combines health sector expertise with program administration services

We draw on our established infrastructure and specialist systems, in combination with our sector knowledge and experience, to deliver efficient and effective administrative services, which support our clients to deliver important programs.

Our approach is flexible and responsive, working with clients to develop and improve processes, and to adapt swiftly to constantly changing policy, program and external environments.

Our goal is that our program administration services meet the highest possible standards in terms of professionalism, accountability and reporting.  Our strong quality systems mean that we consistently deliver to these standards.  We understand the importance of a strong customer service approach, and treat all the individuals and organisations that we serve on behalf of our clients, as important and valued customers.

Our administration services are tailored to meet the specific needs of the programs we administer, examples include:

  • Receiving and processing applications
  • Evaluating applications, including review by specialist staff
  • Making funding determinations or recommendations
  • Payment administration and acquittal
  • Providing help desk support services
  • Developing databases and/or application processing systems
  • Survey distribution, receipt and follow-up
  • Contract management
  • Audit and compliance activities
  • Mail fulfilment services
  • Data analysis
  • Program reporting.

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Quality assurance

Quality Assurance

AHA is a recognised leader in quality related consulting services for health and social services

We’ve extensive experience of developing quality standards and assessment frameworks for state and Commonwealth governments, across many health and social services sectors.

In addition, AHA has a team of certified quality assessors and auditors, with vast experience of assessing the quality of care and services.  Our quality assessment work includes – hospitals and acute care, family and children’s services, community based care, residential aged care, social support services, disability services, services for Aboriginal people.

Our assessment programs are a consultative and professional review of documentation, organisational systems, quality of care and compliance with quality guidelines. Our sector experience means that we understand the day-to-day challenges of service provision, and the importance of having qualified, well-trained frontline staff supported by good management and effective systems.

We strongly believe that the quality assessment process should be a positive and beneficial experience for service providers.  We’re well-known for our ability to encourage and support service providers to embrace quality as a practical and valuable part of their ongoing operations.

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