Work with us

Join our close-knit team of professionals working across a diverse range of projects

Working at AHA

AHA is Australia’s largest health and human services consulting firm. Our offices are in Melbourne’s CBD and we regularly travel around Australia to consult with stakeholders.

We are commercially ambitious and have grown rapidly over recent years by successfully partnering with Commonwealth and state governments, with whom we enjoy a special professional relationship. We’re nimble, smart and trusted to provide innovative support and advice – helping to improve services and reduce costs.

We work to the highest industry standards and our diverse range of projects is continually expanding. No other healthcare consultancy can match our record of successfully completed projects.

AHA is a great place to work, offering:

  • Above-average income and career progression
  • Energetic, innovative and collaborative team culture
  • Opportunity to demonstrate your individual strengths via varied and challenging work.

We’re always looking for smart, talented people. If you’d like to join our team, please send your CV and a letter of introduction to the HR Manager at employment@ahaconsulting.com.au.


Current vacancies


Aboriginal and Torres Strait Islander Programs – Community Pharmacy Programs Administration

  • Exceptional opportunity to become involved in the coordination and administration of Aboriginal and Torres Strait Islander Community Pharmacy Programs
  • Demonstrate your stakeholder management experience working with program clients
  • Work with a dedicated and well-respected team

This position is open only to Aboriginal or Torres Strait Islander applicants. It is classified as an “identified position” aimed at increasing employment opportunities for Aboriginal and Torres Strait Islander people.

The role

We’re looking for a full-time program officer to join our team.  You’ll be responsible for the coordination and administration of Aboriginal and Torres Strait Islander Community Pharmacy Programs.

Working within a diverse and agile team of service delivery leads and support staff, you’ll be involved in the implementation phase of program administration and you’ll play a key role in the ongoing operations of the programs.

The role will suit an individual with a desire to become an expert in a number of important Aboriginal and Torres Strait Islander Community Pharmacy Programs, whilst remaining flexible to assist and support other programs as required. The role will provide the opportunity to develop a strong mix of skills, including client-facing liaison with national peak bodies and organisations, analysis and reporting skills and strong teamwork capabilities.

About you

  • You identify as Aboriginal or Torres Strait Islander, with thorough working knowledge and understanding of Aboriginal and Torres Strait Islander cultures and societies and the ability to communicate sensitively and effectively within this environment
  • You have a relevant tertiary qualification (health, social sciences, education, social work or another relevant discipline) and/or relevant experience in health or support program management or administration (experience in a program administration or program support role in the Aboriginal and Torres Strait Islander healthcare sector will be highly regarded)
  • You have excellent stakeholder management skills with the proven ability to quickly build rapport and effectively engage with and maintain positive working relationships
  • You have excellent written and verbal communication skills
  • You have meticulous attention to detail
  • You are a self-motivated ‘go getter’ who rolls up their sleeves to get things done and learns quickly along the way
  • You are a team player.

If you have the required skills and experience, we’re keen to meet you.

Selection criteria

  1. A tertiary qualification and/or program experience in health, community service, education sectors
  2. Proven experience in stakeholder management
  3. Demonstrated written and verbal communication skills, including report writing and presentation of data
  4. Data analysis and interpretation skills. Intermediate to advanced Microsoft Office skills are essential
  5. Proven project and self-management skills
  6. Ability to work as part of a team and autonomously, taking ownership for your work.

To apply

Your application must include:

  1. A cover letter with examples of how you meet each of the above (6) selection criteria, and
  2. Your curriculum vitae (CV).

Email both to: employment@ahaconsulting.com.au

If you wish to discuss this position confidentially or would like a copy of the position description, please contact Alex Stretton, on (03) 9663 1950.

Applications close Friday 23 November 2018.

Only applicants who identify as Aboriginal and Torres Strait Islander will be considered for this role. Please be aware you may be asked to provide confirmation of Aboriginal and Torres Strait Islander identity.

Agency applications will not be considered.

 


Support Centre Representative –
Community Pharmacy Programs Administration

  • Are you a customer service professional with great phone and computer skills?
  • Do you have excellent communication and listening skills?
  • We have positions available for 3 months with a number of them to be made permanent.
  • Put your exceptional customer support skills to the test in a diverse and rewarding role supporting national stakeholders who deliver diverse pharmacy programs.

The Role

We’re looking for a number of support centre representatives to join our newly formed team in January 2019.  The Melbourne CBD-based support centre will operate over extended hours to provide support to all states and territories (9am-8pm AEST). You will be part of a diverse and skilled team that will rotate through the extended hours. You’ll be responsible for supporting pharmacies and other stakeholders all over Australia by:

  • Assisting with registration, application and claiming processes through our online system
  • Responding to queries regarding the suite of pharmacy programs these stakeholders will be accessing
  • Resolving any issues, challenges or complaints that arise with a high degree of sensitivity

Your goal is to provide first contact resolution to the satisfaction of the customer wherever and whenever possible. There are no time driven KPIs, our focus is on quality support.

The role will suit individuals with the willingness and ability to learn about diverse pharmacy programs and systems whilst remaining flexible to adapt to change. The role will provide the opportunity to become an expert in supporting a range of stakeholders across the healthcare sector, as well as working with a leading and supportive team in a healthcare consulting.

About You

  • You have proven experience in customer service
  • You have excellent written and verbal communication skills
  • You have a willingness and ability to learn about complex products and systems
  • You have meticulous attention to detail
  • You are comfortable with ambiguity and flexible enough to deal with change in task/structure/role
  • You are a self-motivated ‘go getter’ who rolls up their sleeves to get things done and learns quickly along the way
  • You have the ability to work the range of hours required to provide national support
  • You are a team player
  • Your experience in a program/project administration or program/project support role will be highly regarded
  • Your knowledge and experience with Zendesk will be highly sought after

If you have the required attitude, skills and experience, we’re keen to meet you.

Selection Criteria

  1. An ability to deliver a high level of Customer Service.
  2. Demonstrated written and verbal communication skills, particularly in explaining complex information in simple terms.
  3. Learning agility for complex systems, processes and technology.
  4. Comfortable with ambiguity and change
  5. Meticulous attention to detail and a high regard for accuracy.
  6. Ability to work as part of a team and autonomously, taking ownership for your work

To Apply

Your application must include:

  1. A cover letter with examples of how you meet each of the above (6) selection criteria, and
  2. Your curriculum Vitae (CV).

Email both to: employment@ahaconsulting.com.au

For a confidential discussion about the position or if you would like a copy of the position description, please contact Katie Cooper or Jessica Small, on (03) 9663 1950.

Applications close Friday 30 November 2018.

Only Australian citizens or permanent residents will be considered for this role.
Agency applications will not be considered.

 

AHA offers an energetic, innovative and collaborative team culture and the opportunity to demonstrate your strengths via varied and challenging work.

Working at AHA

AHA is Australia’s largest health and human services consulting firm. Our offices are in Melbourne’s CBD and we regularly travel around Australia to consult with stakeholders.

We are commercially ambitious and have grown rapidly over recent years by successfully partnering with Commonwealth and state governments, with whom we enjoy a special professional relationship. We’re nimble, smart and trusted to provide innovative support and advice – helping to improve services and reduce costs.

We work to the highest industry standards and our diverse range of projects is continually expanding. No other healthcare consultancy can match our record of successfully completed projects.

AHA is a great place to work, offering:

  • Above-average income and career progression
  • Energetic, innovative and collaborative team culture
  • Opportunity to demonstrate your individual strengths via varied and challenging work.

We’re always looking for smart, talented people. If you’d like to join our team, please send your CV and a letter of introduction to the HR Manager at employment@ahaconsulting.com.au.


Current vacancies


Aboriginal and Torres Strait Islander Programs – Community Pharmacy Programs Administration

  • Exceptional opportunity to become involved in the coordination and administration of Aboriginal and Torres Strait Islander Community Pharmacy Programs
  • Demonstrate your stakeholder management experience working with program clients
  • Work with a dedicated and well-respected team

This position is open only to Aboriginal or Torres Strait Islander applicants. It is classified as an “identified position” aimed at increasing employment opportunities for Aboriginal and Torres Strait Islander people.

The role

We’re looking for a full-time program officer to join our team.  You’ll be responsible for the coordination and administration of Aboriginal and Torres Strait Islander Community Pharmacy Programs.

Working within a diverse and agile team of service delivery leads and support staff, you’ll be involved in the implementation phase of program administration and you’ll play a key role in the ongoing operations of the programs.

The role will suit an individual with a desire to become an expert in a number of important Aboriginal and Torres Strait Islander Community Pharmacy Programs, whilst remaining flexible to assist and support other programs as required. The role will provide the opportunity to develop a strong mix of skills, including client-facing liaison with national peak bodies and organisations, analysis and reporting skills and strong teamwork capabilities.

About you

  • You identify as Aboriginal or Torres Strait Islander, with thorough working knowledge and understanding of Aboriginal and Torres Strait Islander cultures and societies and the ability to communicate sensitively and effectively within this environment
  • You have a relevant tertiary qualification (health, social sciences, education, social work or another relevant discipline) and/or relevant experience in health or support program management or administration (experience in a program administration or program support role in the Aboriginal and Torres Strait Islander healthcare sector will be highly regarded)
  • You have excellent stakeholder management skills with the proven ability to quickly build rapport and effectively engage with and maintain positive working relationships
  • You have excellent written and verbal communication skills
  • You have meticulous attention to detail
  • You are a self-motivated ‘go getter’ who rolls up their sleeves to get things done and learns quickly along the way
  • You are a team player.

If you have the required skills and experience, we’re keen to meet you.

Selection criteria

  1. A tertiary qualification and/or program experience in health, community service, education sectors
  2. Proven experience in stakeholder management
  3. Demonstrated written and verbal communication skills, including report writing and presentation of data
  4. Data analysis and interpretation skills. Intermediate to advanced Microsoft Office skills are essential
  5. Proven project and self-management skills
  6. Ability to work as part of a team and autonomously, taking ownership for your work.

To apply

Your application must include:

  1. A cover letter with examples of how you meet each of the above (6) selection criteria, and
  2. Your curriculum vitae (CV).

Email both to: employment@ahaconsulting.com.au

If you wish to discuss this position confidentially or would like a copy of the position description, please contact Alex Stretton, on (03) 9663 1950.

Applications close Friday 23 November 2018.

Only applicants who identify as Aboriginal and Torres Strait Islander will be considered for this role. Please be aware you may be asked to provide confirmation of Aboriginal and Torres Strait Islander identity.

Agency applications will not be considered.

 


Support Centre Representative –
Community Pharmacy Programs Administration

  • Are you a customer service professional with great phone and computer skills?
  • Do you have excellent communication and listening skills?
  • We have positions available for 3 months with a number of them to be made permanent.
  • Put your exceptional customer support skills to the test in a diverse and rewarding role supporting national stakeholders who deliver diverse pharmacy programs.

The Role

We’re looking for a number of support centre representatives to join our newly formed team in January 2019.  The Melbourne CBD-based support centre will operate over extended hours to provide support to all states and territories (9am-8pm AEST). You will be part of a diverse and skilled team that will rotate through the extended hours. You’ll be responsible for supporting pharmacies and other stakeholders all over Australia by:

  • Assisting with registration, application and claiming processes through our online system
  • Responding to queries regarding the suite of pharmacy programs these stakeholders will be accessing
  • Resolving any issues, challenges or complaints that arise with a high degree of sensitivity

Your goal is to provide first contact resolution to the satisfaction of the customer wherever and whenever possible. There are no time driven KPIs, our focus is on quality support.

The role will suit individuals with the willingness and ability to learn about diverse pharmacy programs and systems whilst remaining flexible to adapt to change. The role will provide the opportunity to become an expert in supporting a range of stakeholders across the healthcare sector, as well as working with a leading and supportive team in a healthcare consulting.

About You

  • You have proven experience in customer service
  • You have excellent written and verbal communication skills
  • You have a willingness and ability to learn about complex products and systems
  • You have meticulous attention to detail
  • You are comfortable with ambiguity and flexible enough to deal with change in task/structure/role
  • You are a self-motivated ‘go getter’ who rolls up their sleeves to get things done and learns quickly along the way
  • You have the ability to work the range of hours required to provide national support
  • You are a team player
  • Your experience in a program/project administration or program/project support role will be highly regarded
  • Your knowledge and experience with Zendesk will be highly sought after

If you have the required attitude, skills and experience, we’re keen to meet you.

Selection Criteria

  1. An ability to deliver a high level of Customer Service.
  2. Demonstrated written and verbal communication skills, particularly in explaining complex information in simple terms.
  3. Learning agility for complex systems, processes and technology.
  4. Comfortable with ambiguity and change
  5. Meticulous attention to detail and a high regard for accuracy.
  6. Ability to work as part of a team and autonomously, taking ownership for your work

To Apply

Your application must include:

  1. A cover letter with examples of how you meet each of the above (6) selection criteria, and
  2. Your curriculum Vitae (CV).

Email both to: employment@ahaconsulting.com.au

For a confidential discussion about the position or if you would like a copy of the position description, please contact Katie Cooper or Jessica Small, on (03) 9663 1950.

Applications close Friday 30 November 2018.

Only Australian citizens or permanent residents will be considered for this role.
Agency applications will not be considered.

 

AHA offers an energetic, innovative and collaborative team culture and the opportunity to demonstrate your strengths via varied and challenging work.