Australian Government Department of Health
The Community Visitors Scheme (CVS) provides support to older Australians by funding community-based organisations to recruit, train and support approved volunteers to make regular visits to socially or culturally isolated recipients of Australian Government-subsidised aged care services. These include people receiving Home Care Packages, as well as those living in residential aged care facilities.
AHA was engaged to undertake a review of the CVS to inform the development of options for a future volunteer service delivery model for consideration by the Department of Health.
The review aimed to:
The review method included extensive stakeholder consultation (interviews, discussion paper, focus groups) as well as a literature scan and analysis of CVS reporting data. The review findings informed the development of a set of options for improvements to the CVS. The final report is available on the Department’s website.
The CVS matches aged care recipients with volunteer visitors, who make one-on-one as well as group visits in aged care homes, and one-on-one visits to home care package recipients.