Projects Aged Care

Community Visitors Scheme Review

Projects Aged Care

Community Visitors Scheme Review

Projects Aged Care

Community Visitors Scheme Review

  • Services

    Evaluation & Advisory

  • Status


  • Client

    Australian Government Department of Health

  • Jurisdiction


The Community Visitors Scheme (CVS) provides support to older Australians by funding community-based organisations to recruit, train and support approved volunteers to make regular visits to socially or culturally isolated recipients of Australian Government-subsidised aged care services. These include people receiving Home Care Packages, as well as those living in residential aged care facilities.

AHA was engaged to undertake a review of the CVS to inform the development of options for a future volunteer service delivery model for consideration by the Department of Health.

The review aimed to:

  • Explore the extent to which the CVS aligned with current aged care reforms
  • Explore the potential to increase the role of volunteers to provide additional support to consumers
  • Consider options for delivering CVS services to home care and residential care consumers, in the context of potential ongoing reforms to home care
  • Explore how the uptake of the CVS in the home care setting could be enhanced
  • Explore the extent to which the CVS was meeting the needs of special needs groups (as identified under the Aged Care Act 1997) and identify models of good practice
  • Identify and compare other community visitor services and programs promoting social connectedness to address social isolation of older people
  • Identify areas for streamlining programme management, funding allocation and service structure with a view to reducing red tape for providers and the Department.

The review method included extensive stakeholder consultation (interviews, discussion paper, focus groups) as well as a literature scan and analysis of CVS reporting data.┬áThe review findings informed the development of a set of options for improvements to the CVS. The final report is available on the Department’s website.

The CVS matches aged care recipients with volunteer visitors, who make one-on-one as well as group visits in aged care homes, and one-on-one visits to home care package recipients.