Projects Aged CareHACC

Consumer Satisfaction Survey - Uniting Aged Care

Projects Aged CareHACC

Consumer Satisfaction Survey - Uniting Aged Care

Projects Aged CareHACC

Consumer Satisfaction Survey - Uniting Aged Care

 

AHA surveyed the satisfaction levels of clients receiving HACC services from Uniting Aged Care sites.

Utilising the client survey tool developed by AHA as part of the Victorian HACC Quality Assessment Program, surveys were distributed to over 200 clients from all Uniting Aged Care sites that provided HACC services in Victoria. The completed surveys were analysed and a summary report for each site was provided to Uniting Aged Care.

This project assisted United Aged Care to continually improve the quality of HACC services they provide, and helped to inform future planning and strategies.