Australian Government Department of Social Services
AHA was engaged by the Department of Human Services (formerly Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)) to evaluate the Find and Connect Services.
The Find and Connect Services are an Australian Government initiative to support Forgotten Australians and Former Child Migrants who spent time in Australian orphanages, foster homes and institutions. The overall intent of the evaluation was to gather information from Forgotten Australians and Former Child Migrants about how effective the Find and Connect Services had been in improving outcomes for Forgotten Australians and Former Child Migrants.
As a part of the evaluation AHA undertook consultation with a wide range of people and organisations including:
Our mixed method approach included a national survey, telephone and face-to face consultations as well as focus groups. Nine service providers were consulted at three different time points to obtain a longitudinal perspective on developments within the services. These consultations were synthesised to generate both formative and summative findings for the Department.