AHA was engaged to develop educational material for community care service providers nationally, to improve providers knowledge of issues relating to client privacy, complaints and advocacy.

This project arose from recommendations from the evaluation of the first three year HACC appraisal program.

The evaluation report indicated that the following three service objectives were relatively poorly met by HACC agencies and that educational material addressing these topics should be developed

• Privacy, confidentiality and access to personal information
• Complaints and disputes
• Advocacy.

AHA developed materials for delivery by external presenters or for use as an in-house training resource for service providers.

The material was specifically designed to be used by all types of service providers nationally, including Aboriginal and Torres Strait Islander, CALD, multipurpose, small and rural and remote agencies.