Australian Government Department of Health
AHA was engaged to develop educational material for HACC service providers nationally. This material aimed to improve providers' knowledge of issues relating to client privacy, complaints and advocacy.
This project arose from recommendations from the evaluation of the first three year HACC appraisal program. The report indicated that three HACC objectives were relatively poorly met by HACC agencies and that educational material addressing these topics should be developed.
These three objectives were:
HACC Objective 5 – Privacy, confidentiality and access to personal information
HACC Objective 6 – Complaints and disputes
HACC Objective 7 – Advocacy.
AHA developed materials that could be delivered formally by external presenters or used as an in-house training resource for service providers.
The material was designed to be used by all types of service providers, including Aboriginal and Torres Strait Islander, CALD, multipurpose, small and rural and remote agencies.