Australian Government Department of Health
On behalf of the Commonwealth Department of Health, AHA evaluated the HACC National Service Standards Instrument (NSSI) and the first three year appraisal process.
The project used assessment surveys and consultation to identify major issues facing community care service providers in undertaking the assessment process, and State/Territory Governments in implementing the process, throughout the three year program.
Information sources included State/Territory officials and focus groups conducted with service providers nationally.
AHA’s evaluation identified:
This project demonstrates AHA’s unique insight to the community care service system nationally.