Projects Aged CareCommunity Care

HACC Service Group 2 Review

Projects Aged CareCommunity Care

HACC Service Group 2 Review

Projects Aged CareCommunity Care

HACC Service Group 2 Review

  • Services

    Evaluation & Advisory

  • Status


  • Client

    Australian Government Department of Health

  • Jurisdiction



AHA was engaged by the Commonwealth Department of Health and Ageing to Review the HACC Service Group 2. AHA was awarded this contract based on extensive knowledge of the community care sector and expertise in undertaking review and evaluation consultancies.

AHA’s key evaluation activities included:

  • Literature review of domestic and international evidence regarding the efficacy of community care models with a focus on assessment, case management, client care coordination, counselling/support, information and advocacy – for both the carer and care recipient
  • Comprehensive comparative service maps of Service Group 2 service types in each jurisdiction
  • Analysis of HACC MDS to identify patterns and trends in service delivery within and across jurisdictions
  • Assisting the Department to conduct a survey of HACC service providers and peak bodies
  • Facilitation of a round of 12 targeted national consultations with HACC providers (up to 100 participants at each forum)
  • Interim and final reporting to the Department.

The survey was developed by the Department with input from AHA.

AHA undertook quantitative and quantitative analysis to:

  • Establish a profile of respondents
  • Identify key findings at the national and jurisdictional levels
  • Compare the results of key questions between jurisdictions
  • Compare the responses between services providers funded to deliver HACC Service Group 2 services types and those who were not funded within each jurisdiction.

Qualitative analysis, including responses to open-ended survey questions, identified key themes in relation to both the current strengths and areas for improvement in the Commonwealth HACC Program generally and Service Group 2 specifically.