Australian Government Department of Social Services
AHA was engaged to undertake a review of Commonwealth Aged Care Advocacy Services in order to inform the development of an future model for an end-to-end individual advocacy programme that can best support consumers.
The Commonwealth Government funds individual advocacy services for aged care consumers through two programs:
The review was designed to inform the development of an future model for an end-to-end individual advocacy program that can best support consumers to:
The review involved:
The review was undertaken at a time of widespread changes to the Australian aged care system, which centre on embedding greater choice, flexibility and control for consumers.
The final report is available on the department’s website.
Aged care advocacy services help consumers to exercise their rights by providing information, education and support.