Complete
Office of Hearing Services, Australian Government Department of Health
Australia-wide
AHA was engage to support the development of a national service delivery framework for Australian Government-funded hearing services.
The Office of Hearing Services engaged AHA to develop a Service Delivery Framework for the Hearing Services Program Voucher Scheme. While the framework focusses on the voucher scheme, it is equally applicable to services delivered to all clients, regardless of the source of funding.
The project was conducted over several stages, including a preliminary analysis of current obligations, a literature review and environmental scan, and broad consultation with key stakeholders, including professional bodies, peak bodies, services providers, individual clients and their families, and hearing practitioners.
The Service Delivery Framework is based on principles of continuous quality improvement. The shift away from prescriptive requirements allows service providers to develop their own processes and systems to focus on client and service outcomes.
The Service Delivery Framework provides a range of potential benefits for:
Hearing service providers:
Clients and their families:
The Office of Hearing Services:
The Service Delivery Framework is based on principles of continuous quality improvement. The shift away from prescriptive requirements allows service providers to develop their own processes and systems to focus on client and service outcomes.