Projects Disability Services

NDIS Participant Satisfaction Survey Data Collection

Projects Disability Services

NDIS Participant Satisfaction Survey Data Collection

Projects Disability Services

NDIS Participant Satisfaction Survey Data Collection

  • Services

    Program Administration

  • Status

    Current

  • Client

    National Disability Insurance Agency

  • Jurisdiction

    Australia

The NDIS Participant Satisfaction Survey (PSS) captures key data about participant experience, which helps to improve the scheme.

The National Disability Insurance Scheme (NDIS) is Australia’s national disability support scheme – designed to support Australians with a disability, their families and carers.

NDIS participants each receive an individualised support package which can be used to purchase goods and services – to support social and economic participation and help individuals with a disability meet their goals. 

There are around 4.3 million Australians who have a disability. Within the next five years, the NDIS will provide an estimated 500,000 Australians who have a permanent and significant disability with funding for supports and services. For many people, it will be the first time they receive the disability support they need. 

The NDIA regularly collects information on participants’ views of their interactions with the Agency and, from September 2020, Australian Healthcare Associates (AHA) collects this information on behalf of the NDIA. 

The NDIA is committed to listening to participants and their families and carers, and will use this feedback to improve its services. Participants or their nominees will be contacted by phone, email or SMS to take part in the survey about their recent NDIS experience during: 

  • Access  
  • Pre-planning
  • Planning, or  
  • Plan review.  

Families and carers of participants will also be asked about their experiences. AHA may ask parents to complete the participant survey on behalf of their child, as well as the family/carer survey. Participants can nominate a person to respond on their behalf. 

AHA will be calling from one of these numbers: 1300 218 928 or 0488 856 436. If you have any concerns about the identity of the caller or their purpose, ask for their name, phone number and type of survey.

You can verify this information by contacting the NDIA directly on 1800 800 110. You can also read more about the survey on the NDIS website. 

AHA's survey results assist the NDIA to understand participant experiences and improve its services.