Department of Health and Human Services
AHA planned, developed and delivered a state-wide education/training program for 200 Residential Aged Care Services operated by the Public Sector in Victoria. These aged care facilities are mainly based in rural and regional Victoria, representing nearly half of the services in those regions.
The education program was to support the rollout of a set of Quality Performance Indicators (QPIs) for use by aged care services. The project was conducted by AHA on behalf of The Aged Care Branch of the Victoria Department of Health and Human Services (DHHS).
Key deliverable included:
As well as developing and providing a series of seminars, a package of resources was also developed for use by service providers. The package consisted of a QPI manual for ongoing use and a set of overheads. The first stage of the project involved development of an information and education strategy. Strategies and plans were developed addressing:
The training and the resource package were well received by service providers, as follows: