Australian Government Department of Veterans' Affairs
The period of transition from military service to civilian life can be extremely stressful, especially for those that leave the Australian Defence Force (ADF) for medical reasons. The process of claiming compensation is often cited as a significant stressor for these individuals, due in part to delays associated with claims being submitted without the medical evidence required by the department.
In response to these concerns, the department commenced the Transition Medical Assessment Pilot Project (TMAPP) to improve the transition experience and expedite claim determination for medically transitioning ADF members. Those who take part in the TMAPP are assessed by an Occupational and Environmental Physician with training in DVA claims processes, who can ensure that the necessary medical evidence is provided to those responsible for reviewing and determining the outcome of claims.
AHA was engaged to develop an evaluation framework and implementation plan for the TMAPP. For this engagement we:
This project brought together AHA’s broad evaluation expertise and our deep understanding of military and veteran wellbeing to develop a fit-for-purpose approach to enable DVA to measure the success of the TMAPP.
AHA’s evaluation framework and implementation plan provides DVA with the tools required to demonstrate the TMAPP’s progress and outcomes and inform future policy, service delivery, and funding.